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Can graphic design save your life?
There was a recent exhibition at the Wellcome Collection that asked that very question – can graphic design save your life? It made me think about how much graphic design is part of our lives – often...
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Theory to practice: my first steps as a user researcher intern
You’re a user researcher intern and it’s your first turn facilitating a research session. The participant sits opposite you, the senior researcher nods encouragingly. You look down at the discussion...
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What makes a good interview?
In-depth contextual interviews are one of the most important techniques in a user researcher’s toolkit. Speaking to the people who will use, or are using, your service helps you discover their goals,...
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Design ops: how we design Home Office services at scale
Design at the Home Office is everywhere. We have many project teams working simultaneously to deliver digital services. At this scale, design is hard. There are more than 20 interaction designers...
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Designing for government: an intern's perspective
I’m a recent interaction design graduate. The course gave me ideas about what path my future career might take, but the idea of designing services for government was something I aspired to. Which is...
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Where do service designers fit within an organisation?
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on...
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Digital internships: putting passion to practical use
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting, challenging and rewarding role...
View ArticleA collaborative approach to service assessments
As the Service Standard Manager in Digital, Data and Technology (DDaT), it was my job to help teams prepare for, and succeed in, their Home Office internal service assessments. The word ‘assessment’...
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Illustrating the importance of accessible design
When designing a service, accessibility should be a priority. As well as being a legal requirement, it’s our duty to make sure that our services can be used by everyone. But while I was on the Home...
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Creating a list of services
The Home Office is developing a list of services it delivers, or delivers a part of, as an end user might know them, or might search for them online. By end user, we mean citizens, visitors, people...
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